Q1: How many pieces are included in a set?
We offer flexible options. You can choose from a set of 4, 6, or 8 pieces based on your needs.
Q2: What material are these ice cubes made of?
They are crafted from high-quality, food-grade 304 stainless steel, ensuring safety, durability, and excellent cooling performance.
Q3: How do I use the metal ice cubes?
Simply place them in your freezer for at least 2-3 hours until fully frozen. Then, add them to your drink to chill it instantly without watering it down.
Q4: Are they reusable and easy to clean?
Absolutely. They are designed for lifelong reuse. Just rinse them with warm water after use; dishwashers are also safe for cleaning.
Q5: What is the size and weight of each cube?
Each stainless steel ice cube is approximately 2.7 cm in width and weighs about 31 grams.
Q6: Do you offer custom logo service?
Yes, we provide OEM/ODM services. Custom logos and packaging are available, typically with a Minimum Order Quantity (MOQ). Please contact us for details.
Q7: What certifications does the product have?
Our products are certified by SEDEX, BSCI, and ISO9001, ensuring they meet international quality and safety standards.
Q8: What is the production lead time?
The lead time is typically 25-30 days after order confirmation and deposit receipt.
Q9: Can I order a sample before placing a bulk order?
Yes. Samples are available at US $20 per set. The sample fee can be deducted from your bulk order once confirmed.
Q10: What are your payment terms?
We accept T/T with 30% deposit and 70% balance before delivery. Product and package photos will be provided for confirmation before final payment
